If we are unable to supply any item ordered we will contact you immediately to seek alternatives and/or conclude whether the balance of items ordered should be delivered and/or the additional items be ordered for you for later delivery. You may seek a refund of out of stock items.
The website provides actual examples of what we sell and may not always constitute the exact colors/style/type or packaging material. Send a Surprize reserves the right to alter packaging and colors at their discretion as long as the value remains the same as that which was ordered. Should specific flower colors be requested, such requests should be made at least 24 hours in advance.
Cancellation of Order
Please note that you are entitled to cancel your order for a gift delivery provided that it is done 24 hours before delivery unless the gift was personally sourced or customized for you.
No cancellations can be accepted on the day of delivery.
No cancellations can be accepted for special celebration days (Valentine’s Day, Mother’s Day, Secretary’s Day, Father’s Day etc.) unless made at least 7 days in advance.
A full refund will be provided if payment has already been made, less a 10% admin fee.
Non-Acceptance of Order
This may result from one of the following:
- The identification of a pricing or product description error.
- Non-provision by the purchaser of proof of payment via email.
- Non-receipt of full amount in our bank account
- Non-acceptance of a gift at point of delivery.